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Ellis, Gery and Found, Pauline and Kumar, Maneesh and Harwell, Jan Scientific management, the US Civil Communications Section (CCS) training system and their impacts on contemporary management thinking. Total Quality Management and Business Excellence. ISSN 1478-3363 (In Press)
Found, Pauline and Lahy, Andrew and Williams, Sharon J. and Hu, Qing and Mason, Robert Towards a theory for Operational Excellence. Total Quality Management and Business Excellence. ISSN 1478-3363 (In Press)
Walley, Paul and Found, Pauline and Williams, Sharon J. Failure demand: An evaluation of concept in UK Primary Care. International Journal of Health Care Quality Assurance, 32 (3). ISSN 0952-6862 (In Press)
